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PRIVACY INFORMATION
What personally identifiable customer information do we collect?
When you register with Southern Cross Deli, your information is stored in our customer database. If you wish to see the information we have stored on your behalf, simply login to your account.
How is your information used?
In order for us to process your order, we need to collect personal details from you. These details will include your name and address (delivery and billing), your phone number, so that we can contact you if there is a problem, and your email address. Your email address is used if there is a problem with your order, and afterwards to advise you of our special offers/promotions.
With whom do we share your information?
We do not share your information with anyone. It is collected by us, for the sole use of communicating with you about items for sale on the Southern Cross Deli website.
What choices are available to your customers regarding communications from you, ie email, direct mail, phone calls?
If you do not wish to receive our mailouts, please let us know simply by sending us an email titled unsubscribe.
We will only contact you by telephone if there is a problem with the order you have placed. After your order has been dispatched we will not use your telephone number for any reason.
Special offers will be emailed periodically, approximately once every 2 months. You will not receive frequent emails from us.
The kind of security procedures in place to protect the loss, misuse or alteration of information under your control
Your personal information is not stored on laptops, datasticks, or even in hard copy, so there is no risk of your personal details falling into the wrong hands. All personal details are password protected and can only be accessed by the Directors of the company.
How to amend your details?
You can log into your account via the Southern Cross Deli website and amend your details.
Storage of personal financial details?
We do not store any of your financial details. Once your transaction has been processed your details are destroyed.
Questions?
DELIVERY INFORMATION
This information is also found on our Delivery page.
You have quite a few choices when it comes to delivery.
We use Royal Mail for our non-chilled parcels, and we deliver frozen deliveries either with a frozen courier company or we deliver them ourselves, depending on where you are located.
Standard Non Chilled Delivery via Royal Mail, UK
Pricing is for delivery via Royal Mail.
Orders will generally be despatched on Tuesdays and Thursdays, using your chosen delivery option.
If you need something for a specific date, ie party or birthday present, just send us a quick email and we will give your parcel our urgent attention.
1st Class is next day delivery, once Royal Mail has processed it. This is the quickest way of getting your parcel.
Standard Parcel rate is for 2nd class delivery which can take up to 3-5 days for delivery once Royal Mail has processed it. Please see www.royalmail.com for further details on their delivery time scales.
UK pricing includes the Channel Islands and the Isle of Man.
Standard Non Chilled Delivery via Royal Mail, Europe
Royal Mail delivers to Europe, via their Europe Airmail postage rates.
Royal Mail aim to have your parcel to you within 3 workings days to Western Europe and 4 days to Eastern Europe. The following countries are treated as Europe for their postal pricing purposes:
Albania, Andorra, Armenia, Austria (EU), Azerbaijan, Azores
Balearic Islands, Belarus, Belgium (EU), Bosnia-Herzegovina, Bulgaria (EU)
Canary Islands, Corsica, Croatia, Cyprus (EU), Czech Republic (EU)
Denmark (EU)
Estonia (EU)
Faroe Islands, Finland (EU), France (EU)
Georgia, Germany (EU), Gibraltar, Greece (EU), Greenland
Hungary (EU)
Iceland, Irish Republic (EU), Italy (EU)
Kazakhstan, Kirghizstan
Latvia (EU), Liechtenstein, Lithuania (EU), Luxembourg (EU)
Macedonia (Former Yugoslav Rep. of), Madeira, Malta (EU), Moldova, Monaco, Montenegro
Netherlands (EU), Norway
Poland (EU), Portugal (EU)
Romania (EU), Russia
San Marino, Serbia, Slovak Republic (EU), Slovenia (EU), Spain (EU), Spitzbergen, Sweden (EU), Switzerland
Tajikistan, Turkey, Turkmenistan
Ukraine, United Kingdom (EU), Uzbekistan
Vatican City State
Standard Non Chilled Delivery via Royal Mail, Rest of the World
Please speak to us before placing your order for ‘Rest of the World’. We are happy to process your order, but we need to check if there are any customs restrictions on sending foodstuffs into your country before you place your order.
Rest of the World countries are all those not listed in Europe above.
See www.royalmail.com for further details.
Delivery of chocolates
Please bear in mind that chocolates can melt or get exposed to heat during the Royal Mail delivery process. Unfortunately we can not be responsible for any damage during transport.
Collection
All items, including frozen, are available for collection at:
Jumbuck's The Aussie Pie Co
24 Shepherds Bush Green
London
W12 8PH
You can pay online and collect in person, or simply pay when you get there, however we do not accept card instore, only cash.
We just need a little bit of time to make sure your money hits our account and to pick and pack the order, so please wait for confirmation that your order is ready before you come to collect it. If you are in a rush, just give us a call on 0208 811 8111 and we will process your order as quickly as we can.
Special Delivery
We have set up some special delivery codes aswell. These are used when we agree to meet you somewhere, ie at a Junction on the motorway or maybe at an event that we are doing. Always speak to us before placing your order so that we can agree to a meeting point first.
Also, if we are coming to a city to cater for an event, we will post our event locations on the website and can organise to deliver to you whilst we are in your area.
Frozen Delivery
For Health & Safety reasons, our frozen deliveries are sent via frozen courier vans, to mainland England, Wales and Scotland. This adds considerable costs to your order. Up to 100kg can be sent to each address for the same price, so one bag of Dim Sims will cost you the same to deliver as 65 bags of Dim Sims!
To make the most of the delivery fee, speak to your friends and try and order as many frozen goods as possible on the one order. We have Dim Sims, Pies, Party Pies and Lamingtons available frozen.
We need to have a minimum 3 orders before the courier company will come and collect, so in these early days of trialling this system we will endeavour to deliver to you with 2 weeks of placing your order. We will email or telephone you to discuss a suitable delivery date.
Frozen Zone 1: Within 5 miles of Shepherds Bush Central Line station.
Frozen Zone 2: Central England, including London, Soutern Wales
Frozen Zone 3: South East England, Devon, Cornwall, Scotland, Northern Wales.
When we reach 30 deliveries per week, our pricing structure will come down considerably. If the delivery at present is too expensive for you, please register you interest and location with us at orders@southerncrossdeli.com and we can let you know when the delivery fees come down.
CANCELLATION AND REFUND
After placing your order, if you decide you no longer want it the following will apply:
- Before your order has been despatched, we will refund to you the full amount, less paypal/card processing fees.
- If your order has been despatched, you can return any items to us within 7 days. We will refund to you the cost of the goods, less paypal/card processing fees. Unfortunately we can not refund to you any postage costs.
- If we send you the wrong item in error, please email us or give us a call and we will either replace the item or refund it. If any postage costs are incurred due to our error, we will refund you for your costs.
OUT OF DATE STOCK
Unlike some websites, we do not despatch out of date stock without your consent. Any items that have gone past their best before date might be advertised for clearance on the website, but you will buy them knowing they are discounted for that reason. If you pay full price for an item it will always be in date. If there is only a short date left on the product we will contact you prior to despatch to ensure you are happy to receive it.
FEEDBACK/COMPLAINTS
If you have some feedback for us, good or bad, please send it to orders@southerncrossdeli.com. Your email will be acknowledged and actioned within 5 days.
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